Q: What difference between Anonymous and Registered?

 

A: The biggest difference is the price, Anonymous means you purchase your clubs by Anonymous, if so, you can not enjoy a 5% discount. Registered means you purchase our clubs with your user account registered on our site, then you will enjoy a 5% discount on all products.

 

 

 

Q: Will I get a confirmation email once payment confirmed or package shipped?

 

A: Yes, you will get a confirmation email once payment confirmed or package shipped. Please check your junk mailbox (or Spam mailbox) if can not receive this email, or contact us via igolfyoo@gmail.com or Live Chat

 

 

 

Q: Do you ship worldwide?

 

A: Yes, we do. We are free shipping to most countries, but there are a few remote locations that need to add shipping charges.

 

 

 

Q: Are your clubs brand new or used, if used, what condition?

 

A: All our clubs are brand new, never used, so please do not worry about it.

 

 

 

Q: What does 3-9PS or 4-9PAS of irons stand for?

 

A: PAS stands for Pitching wedge, Approach wedge and Sand wedge. For example, 3-9PS means 3 iron thru 9 iron, pitching wedge and sand wedge. 4-9PAS means 4 iron thru 9 iron, pitching wedge, approach wedge and sand wedge.

 

 

 

Q: Can I customize my shafts length, longer or shorter?

 

A: Of course you can, we offer free shafts length customization service for you, you only need to specify your shafts requests in the "Order postscript" text area when submit your order, then we will process for you automatically when we prepare your clubs.

 

 

 

Q: Usually, what steel shafts for irons do you have in stock?

 

A: Usually, we have NS PRO950 steel shafts, Project X(5.0 5.5 6.0 6.5) steel shafts and Dynamic Gold 300 steel shafts are available and there is no extra charges for different types of shafts, and we offer free shafts length customization service to all customers, so you only need to specify your shafts requests in the "Order postscript" text area when submit your order if you need these steel shafts, then we will process for you.

 

 

 

Q: Do your drivers or fairway woods come with head covers?

 

A: Of course, all our drivers and fairway woods come with head covers, and some irons come with head covers, too.

 

 

 

Q: Is there any Customs Duty I need to pay?

 

A: No, there is no import customs duty on all of our products. We will declare this as “GIFT”, so there will be no duty to pay.

 

 

 

Q: What caused the delay of my item?

 

A: Maybe it’s because of the remote location or your address. So be sure that the address you provide us when placing the order is correct. Contact number makes it easier for prompt delivery.

 

 

 

Q: Do you accept other payment?

 

A: We now can only accept Credit Card Payment. And Western Union is also acceptable.

 

 

 

Q: Do you provide other shipping method?

 

A: We provide Express Mail Service shipping service, sometimes, DHL is also available.

 

 

 

Q: How long does the delivery take?

 

A. Usually, it will take you 6-9 business days.

 

 

 

Q: Order can’t be received by the estimated delivery date?

 

A. If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce. Chronpost.) will have tracking information available. Please check this information if available and read through the following options:

Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.

No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.

 

 

 

Q: What should I do, if the package or products broken when received ?

 

A. In case the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.

 

 

 

Q: How can I do payment by Western Union?

 

A. Bring your cash to any Western Union agency nearby you, money arrived in 1-2days. This payment method is suitable for large order payment. Western Union is recognized for sending money quickly, reliably, and conveniently. You do not need to have bank account or credit card, just bring your cash go to the Western Union Agent nearest to you, pay some fees, and we will receive your payment within 1-2day mostly. More information about Western Union, please visit http://www.westernunion.com.

 

 

 

Q: Is there any guidelines for Credit Card payment?

 

A:    Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. If your card has a security code it must be entered correctly on the payment screen.You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store.

The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be charged this amount. If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.